How Restaurant Cashierless Checkouts Combat Consequences of the COVID-19 Pandemic

Amid the COVID-19 pandemic, restaurants are taking measures to reduce customers’ fear of the virus.

While restaurants are implementing strict measures, cash registers are still within a close distance to customers as they process the order. The risk of contracting the virus from employees can deter many customers from entering restaurants. The negative sentiment is recorded in a survey by BentoBox, which states that 60% of the people would not return to the restaurants if employees were not wearing masks and gloves.

With cashier-less checkouts making their way into multiple industries, such as supermarkets and retailers (see Amazon Go), COVID-19 seems to be the last push for restaurant owners to adopt such technology, which reduces customers’ fear by minimizing human-to-human contact, increasing efficiency, and providing a safer environment for ordering.

Thus, the installation of cashier-less checkout can be the key to helping restaurants recover from the pandemic. Let’s uncover how automating labor can improve restaurants’ success in generating revenue and regaining the trust of their customers.

Thus, the installation of cashier-less checkout can be the key to helping restaurants recover from the pandemic. Let’s uncover how automating labor can improve restaurants’ success in generating revenue and regaining the trust of their customers.


Cashier-less restaurant minimizes human to human contact.


According to Technomic, which looked at consumer opinions of restaurants, about 56% said they’d like to see staff “visibly cleaning” high-touch areas. Other popular demands include having all employees wear gloves and having more hand sanitizer dispensers.

The results of the survey all point to one thing: customers are afraid of creating contracting viruses from restaurant employees or other customers.

While increasing the overall hygiene can help reduce fear, the physical contact with the cashier, who has frequent interaction with people, can still make the customer uneasy. The unpleasant feeling can be magnified if customers and the cashier have to scream at each other through the mask with their muffled voices when making verbal order confirmation during bustling peak hours.

Plus, the cashier can also be infected by customers when they are handed credit cards. One infection can put the restaurant at risk of becoming a hub of coronavirus cases.

Thus, by automating the cashier position, restaurant owners can provide a safe checkout system without constantly supervising employees. Technologies powered by computer vision would be the most effective, as the cameras observing from the top allows customers to be truly free from all forms of physical contact. After ordering, customers only have to insert their credit cards and take the food. The AI-powered cashier-less system will be able to target the root of the problem that surrounds human to human contact during the checkout process.


Cashier-less systems speed up the line.


Manually inputting orders and keeping track of ingredient ordered are time-consuming. When you go through assembly-line service, employees at the beginning of the line have to write down ingredients (e.g. type of protein in Chipotle), so the cashier in the far end will be able to charge the correct amount. Sometimes, mistakes were made somewhere along the assembly line and the cashier has to open the container and check for the ingredient.

When the order is finally being processed, the cashier needs to click through multiple steps on the tablet to calculate the total price. Human errors such as the cashier making mistakes when adding up the whole or forgetting to add promotions can lead to disputes, which not only further delays the checkout process but also leaves customers in a bitter mood. These mistakes and inefficiencies waste time, but also increase the possibility of contaminating food with respiratory droplets.

In the current state of the pandemic, the fear of viruses ingrained in customers’ minds continues to deter customers from entering restaurants, making mistakes such as inefficient checkout processes, human errors, and unhygienic practices of their employees all the more costly to restaurant owners.

Thus, an AI-powered cashier-less checkout that can speed up the line becomes the key to combating the widespread fear and decreasing revenue. The accuracy and efficiency of technology allow restaurant owners to avoid human errors and delays altogether. The efficiencies reduce the general public’s fear of being in close contact with other people, which includes both employees and other customers, in a long period.

Customers are more willing to wait in the line knowing that the cashier-less system’s billing process is free of errors and that the chances of the food being contaminated by employees are significantly reduced.


Get started with Agot.AI's cashier-less systems.


Restaurant owners face many problems when attempting to create a safe environment. Try out our Restaurant Manager to solve all your operational issues with a single solution. With Agot.AI’s Restaurant Manager, restaurants can implement a cashier-less checkout and receive detailed analytics, optimizing throughput (decrease average service time by 30 seconds), increasing quality control, and more accurate billing than a human cashier (95% reduction in order assembly errors). Our solution of AI-powered cashier is kiosk-free and contact-less, promising customers a safe checkout system. Learn more about our cutting-edge technology by booking a demo with us!


Jim Swartz

Founder of Accel Partners

· Founding general partner of Adler & Company and lead director of 50 successful companies
· Former chairman of the National Venture Capital Association and a 2007 recipient of its Lifetime Achievement Award

Elizabeth Yin

Co-Founder of Hustle Fund

· Co-founded LaunchBit (acq 2014)
· Reviewed over 20k startup pitches, her work has been featured in numerous publications including TechCrunch, Forbes, Huffington Post, BetaKit, and more

Michael Joseph

Founder of Green Chef

Alex Fishman

Founder of Empros Capital

Innovation Works

Provide Seed Funds to Startups

Michael Donohue

Early Employee of WhatsApp

Charles SongHurst

Early Employee of Microsoft

Bhiksha Raj

Professor at Carnegie Mellon

Written By
Megan Lin
Head Of Growth

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Michael Joseph

Founder of Green Chef

Alex Fishman

Founder of Empros Capital

Innovation Works

Provide seed funds to Startups

Michael Donahoe

Early Employee of WhatsApp

Michael Joseph

Bikshah Raj

Professor in CMU

Michael Joseph

Charles SongHurst

Early Employee of Microsoft

Michael Joseph

Michael Joseph

Michael Joseph